"We spoke on the phone and I knew William and Elly could create the kitchen we dreamed of. There were no issues with things that had caused problems on previous kitchen design chats, such as pesky corner units having to be a certain size. Getting a hold of gold taps was no problem and the kitchen could be painted any colour I wanted. Nothing was too much of an issue, even when I suddenly remembered something and emailed on a Sunday. They really wanted me to be happy with the details."

Erica Davies, Colchester, Essex